- Delivery is via J&T Express, Poslaju, Pgeon Delivery or In-house shipping service.
- FREE SHIPPING for orders above RM200 calculated at checkout.
- RM 5 for West Malaysia: Orders take 3-5 business days to arrive.
- RM 10 for East Malaysia: Orders take 4-8 business days to arrive.
- Delivery is via Aramex.
- FREE SHIPPING for orders above RM350 or SGD equivalent ~113 calculated at checkout.
- RM20 for Aramex Standard: Orders take 3-7 business days to arrive from ship out date.
- RM35 for Aramex Express: Orders take 2-3 business days to arrive from ship out date.
Kindly expect delay in pick up/delivery during the FMCO and global Covid-19 pandemic.
TOTAL LOCKDOWN COVID-19 NOTICE
Please ensure that your address is deliverable during lockdown (e.g. home addresses instead of closed office address).
MCO 3.0 COVID-19 NOTICE
Due to MCO 3.0 and rising COVID-19 cases, please kindly note that all deliveries will be bundled & scheduled to optimize our delivery times in order to #StoptheSpread and to do our part to keep our team safe.
However, we will do our best to meet the delivery times of 3-5 working days (West Malaysia) and 4-8 working days (East Malaysia). We thank you in advance for your understanding & we sincerely hope that all of you are staying safe & healthy!
For urgent deliveries, kindly message us on Instagram or send us an email on firstname.lastname@example.org & we will do our best to assist you.
Unfortunately, other than Singapore & Brunei, international shipping is not available on our website at the moment. Stay tuned by subscribing to our newsletter or follow us on Instagram to know when we will be shipping internationally! ✈️
For Australia deliveries, kindly message us on Instagram or send us an email on email@example.com for more information.
Kindly note that we only accept exchanges for sets that are broken upon arrival. For any other exchange reasons, we do not accept returns or exchanges for our beauty tools due to hygiene purposes.
Please kindly note that we CANNOT and DO NOT accept any returns or exchanges if you have DROPPED/BROKEN your beauty tools upon arrival. Please kindly BE VERY AWARE and CAUTIOUS when opening your parcel as it is made from 100% natural stone.
If you are having issue with your purchase, please contact us here within 24 hours and we will assist you with the issue. We are so sorry to hear that you are not satisfied with your purchase. Your satisfaction is our utmost priority.
For exchanges, we will provide a store credit code just for you to repurchase your new set. For example: If you have purchased the Jade Beauty Roller & Gua Sha set, worth RM148, you will receive a store credit code worth the same amount, which will only be applicable to be use for one time only.